Health, Safety & Emergencies
On Call International
TCU partners with On Call International to provide a global assistance service with accident, illness and travel insurance. All TCU students, faculty and staff traveling abroad on TCU programs or business are automatically covered under the university’s plan at no cost to the individual.
On Call responds to critical medical or safety emergencies and can also help resolve non-critical day to day travel problems any time you are traveling outside your home country on TCU programs or business. For more information, review the On Call Brochure.
How to Contact On Call
- Phone: +1 603-952-2062 from anywhere in the world, or +1 888-637-0447 from the U.S. & Canada
- Email: firstname.lastname@example.org
- Text: +1 603-945-0103
- Website: TCU.mysearchlightportal.com
- Searchlight Group ID: 100000CPPD16
Our goal is to provide resources for you to make wise and informed decisions about handling your health needs while abroad. On Call is an invaluable resource for preparing for a healthy trip and responding to health issues while abroad. Call or visit their website for destination guides, health resources and advice. For more advice and information, see our Health Resources.
Students, faculty and students traveling internationally on TCU programs or business are automatically enrolled in health insurance through On Call. The provided health insurance coverage is only in effect for the dates of the program abroad. You will need to access your own coverage before and after program dates. You should maintain your U.S. insurance while abroad.
If You Become Sick While Abroad
Contact On Call at +1 603-952-2062 and also contact your local on-site staff. On Call provides emergency services, medical referrals, and insurance while abroad.
If you need minor medical care, be prepared to pay up front. After receiving care, you can submit a claim to On Call for reimbursement. If you prefer, you can contact On Call to schedule an appointment and prepay for your medical services. You should allow at least 24 hours for scheduling.
If you have a CRITICAL emergency, dial your country’s 911 equivalent, proceed to the closest ER, and contact On Call as soon as possible, so they can pre-certify your medical expenses.
Our goal is to provide resources for you to make wise and informed decisions to make safe decisions while abroad. On Call is an invaluable resource for preparing for a safe trip and responding to safety issues while abroad. We cannot eliminate risk, but for more information on how you can make good decisions see our Safety Resources.
We encourage all students to enroll in the U.S. Department of State STEP program to receive timely updates from the State Department about their host country. Students must report any out-of-city travel to their program director or on Global TCU.
Student Conduct Expectations
TCU students are known in the Fort Worth community and across the world as respectful, responsible individuals. To maintain this positive image and encourage your safety, we expect the following behaviors. Violations to these codes and policies will result in Disciplinary Action. For more information, review the online orientation videos on our YouTube channel.
In case of emergency, contact your on-site director or faculty member, TCU’s Center for International Studies (817-257-7473), or TCU Police (817-257-7777). If phones are not working, email email@example.com. Review the Emergency Plan for more information.